Cancellation Policy

1. as a "consumer" in the sense of § 1 KSchG you have the right to withdraw from your contract within 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or the last goods, partial consignment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several partial consignments or pieces) (receipt of goods), or from the day of the conclusion of the contract, without giving reasons. As an "entrepreneur" this right of withdrawal is excluded.

To exercise your right of withdrawal, you must inform ISA-TEX GmbH of your decision to withdraw from this contract.

2. the provisions on returns / size exchange / delivery tolerance / clothing sizes and notice of defects of the general terms and conditions of sale, payment and delivery of ISA-TEX GmbH shall apply as expressly agreed.

3. you can only submit your declaration of withdrawal in writing to the contact address below.

ISA-TEX GMBH

Baumit Street 1

9020 Klagenfurt

Mail: office@isa-tex.com

4. to preserve the right of withdrawal it is sufficient that you send the notice of withdrawal before the expiry of the withdrawal period and that you have returned the goods within the period defined below.

5. exclusion of the right of withdrawal: The consumer is not entitled to the right of withdrawal if - he himself initiated the business connection with ISA-TEX GmbH for the purpose of concluding the contract; - if the conclusion of the contract was not preceded by discussions between the parties involved or their representatives; - in the case of contracts in which the mutual services are to be provided immediately, if they are usually concluded by entrepreneurs outside business premises and the agreed remuneration does not exceed EUR 25, or if the business is not operated in permanent business premises by its nature and the remuneration does not exceed EUR 50; -in the case of contracts which are subject to the Distance and Outward Transactions Act. For the entrepreneur, this right of withdrawal is excluded.

Furthermore, neither the entrepreneur nor the consumer is entitled to the right of withdrawal in the following contracts: Delivery of goods that are not suitable for return for reasons of health protection or hygiene and whose seal was removed after delivery and handover, or which were inseparably mixed with other goods after delivery due to their nature;

6. consequences of withdrawal: If you withdraw from this contract, we will reimburse you for all payments for the purchased goods that we have received from you and we will reimburse you for the cost of the cheapest standard delivery offered by us. This repayment will be made without undue delay and at the latest, subject to the situations mentioned below, within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the repayment in any case. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 7.

7. you must return the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. In this case, you have to bear the regular costs of return if the delivered goods correspond to the ordered goods and if the price of the item to be returned does not exceed an amount of 100 euros or if, in the case of a higher price of the item, you have not yet provided the consideration or a contractually agreed partial payment at the time of the cancellation. Otherwise, the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.